It sounds like you encountered an issue with multiple charges when using your China Minsheng Bank credit card (ending in 4275) on the New York City subway. Here’s a structured approach to resolving this:
Steps to Dispute the Charges:
Contact Your Bank (China Minsheng Bank) Immediately
- Call their international customer service or dispute department to report the duplicate charges ($2.90 x 3).
- Provide transaction timestamps (12:20, 12:21, 12:21 ET on May 3rd) and request a chargeback for the two erroneous deductions.
- Banks typically resolve such issues faster than transit agencies.
- Call their international customer service or dispute department to report the duplicate charges ($2.90 x 3).
Reach Out to NYC Transit (MTA)
- If your bank requires proof, contact MTA’s refund/dispute team:
- Email: customerservice@nyct.com
- Phone (from a U.S. number): 511 or 1-877-690-5116 (mention “OMNY fare dispute”).
- Email: customerservice@nyct.com
- Explain the triple charge and provide your card details (last 4 digits only for security).
- If your bank requires proof, contact MTA’s refund/dispute team:
Alternative Options
- If calling internationally is difficult, try contacting Minsheng Bank via their online banking app/WeChat support to initiate a dispute.
- For future trips, consider using OMNY’s capped fare system (weekly/monthly limits prevent overcharging).
- If calling internationally is difficult, try contacting Minsheng Bank via their online banking app/WeChat support to initiate a dispute.
Why This Happened:
Subway card readers sometimes trigger duplicate holds if the first tap isn’t recognized immediately. These usually resolve within days, but proactive disputes ensure quicker refunds.
Let me know if you need help drafting an email to MTA!
内容由零声教学AI助手提供，问题来源于学员提问
